CertificationÂ
Those who complete all the necessary requirements with be awarded a Certificate of Excellence from KIUT.
Targeted group
The target group for this course are those already, or about to, work in the sector. Enrolling in a course is an ideal way to deepen, and update, one’s understanding of a particular field of work.
Mode of delivery
This course will be delivered through self-paced online learning, providing participants with the flexibility to study at their own convenience. Upon enrollment, participants will be granted access to a comprehensive set of course materials, including video lectures, reading materials, case studies, and interactive exercises.
Key features of the mode of delivery include:
Course Fee: Local 190,000 TZS
Payment Options:
Discounted rates for staff, alumni, and students at KIUT for the “Microfinance Management” short course:
Participants availing of these discounts will need to provide proof of their affiliation with KIUT (such as a staff or student ID) or alumni status to qualify for the discounted rate.
MODULE 1
MANAGEMENT & MICROFINANCE Â
UNIT 1 THE MANAGEMENT CHALLENGE
UNIT 2 MANAGERIAL FUNCTIONS
UNIT 3THE ENABLING ENVIRONMENT AND ORGANISATION PERFORMANCE
UNIT 4 THE MANAGEMENT CHALLENGE: ORGANIZATIONAL CAPACITY BUILDING
UNIT 5TRANSFORMATIONAL LEADERSHIP & THE FINANCE SECTOR
UNIT 6MEGATRENDS IN MICROFINANCE: INSIGHT, INNOVATION, & INCLUSION
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MODULE 2
OPERATIONAL CHALLENGES FACING MFIsÂ
UNIT 1 SHIFTS IN MICROFINANCE
UNIT 2 REDUCTION OF ARREARS
UNIT 3 THE ROLE(S) OF THE LOAN OFFICER
UNIT 4 GROUP LENDING
UNIT 5 LOAN ‘DELINQUENCY’
UNIT 6 RISK MANAGEMENT& PORTFOLIO QUALITY
MODULE 3
MARKETING & MICROFINANCEÂ
UNIT 1 INTRODUCTION TO MARKETING STRATEGY
UNIT 2Â Â CORPORATE BRANDING STRATEGY
UNIT 3Â Â PRODUCT DEVELOPMENT& DIFFERENTIATION STRATEGY
UNIT 4Â Â SERVICE DELIVERY STRATEGY
UNIT 5Â HOW TO DEVELOP A MARKETING PLAN
UNIT 6Â MANAGING A MARKETING TEAM
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MODULE 4
CLIENT SERVICES MANAGEMENT & MICROFINANCEÂ
UNIT 1 THE ECONOMICS OF CUSTOMER LOYALTY
UNIT 2Â MEASURING LOYALTY
UNIT 3Â ELEMENTS OF CUSTOMER SERVICE
UNIT 4Â CLIENT LOYALTY AND ORGANISATIONAL DEVELOPMENT
UNIT 5Â LEARNING FROM YOUR LOSSES
UNIT 6Â PREVENTING DEFECTIONS
UNIT 7Â MEASURING CUSTOMER SATISFACTION
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